Privacy Policy

Privacy Policy

Last Updated: October 1, 2025

Welcome to Glasseo.in! Your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and mobile application. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services.

1.1 Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing & Shipping Address
  • Payment Information (processed securely through third-party gateways)
  • Prescription Details (if applicable for eyewear products)
  • Date of Birth (for verification purposes, if required)

1.2 Non-Personal Information

  • IP Address
  • Browser Type and Version
  • Device Information (Operating System, Screen Size, etc.)
  • Cookies and Tracking Technologies
  • Website and App Usage Data (pages visited, time spent, etc.)

1.3 Sensitive Information

  • Eye Prescription Data (only with your explicit consent, stored securely)
  • Health Information (if voluntarily provided for prescription lenses or contact lenses)

2. How We Use Your Information

  • Order Processing: To process, fulfill, and deliver your orders
  • Customer Support: To assist with inquiries, returns, and complaints
  • Personalization: To improve your shopping experience with tailored recommendations
  • Marketing & Promotions: To send promotional offers, newsletters, and product suggestions (only if you’ve opted in)
  • Fraud Prevention & Security: To protect against unauthorized access or fraudulent transactions
  • Legal Compliance: To comply with applicable laws and regulations

3. Sharing of Information

We do not sell, rent, or trade your personal information. However, we may share it in the following cases:

  • With Service Providers: For payment processing, logistics, marketing, analytics, or customer support
  • For Legal Requirements: When required by law, regulation, or government authority
  • Business Transfers: In case of a merger, acquisition, or sale of assets, user data may be transferred to the new entity

4. Data Security

  • SSL encryption for secure transactions
  • Restricted data access with multi-factor authentication
  • Regular security audits and vulnerability testing
  • Data minimization — collecting only what’s necessary

Note: No online platform is completely immune to risks. We encourage users to maintain strong passwords and secure their accounts.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Marketing Cookies: Used to show relevant ads and offers

You can manage or disable cookies in your browser settings, though this may impact some site features.

6. Your Rights & Choices

  • Access & Update: Review or edit your personal details in your account
  • Deletion: Request data deletion (subject to legal requirements)
  • Opt-Out: Unsubscribe from promotional emails anytime
  • Data Portability: Request a copy of your personal data
  • Withdraw Consent: Withdraw previously given consent at any time

To exercise your rights, please contact us at support@glasseo.in. For security reasons, we may require identity verification.

7. Third-Party Links

Our website or app may include links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their privacy policies before sharing any personal information.

8. Children’s Privacy

We do not knowingly collect data from individuals under 18 years of age. If we become aware that a minor has provided personal data, we will delete it immediately.

9. Data Retention

We retain your data only as long as necessary for:

  • Order and warranty compliance
  • Account management
  • Legal and financial obligations
  • Aggregated analytics (anonymized after a set period)

10. Changes to This Privacy Policy

We may update this policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Significant changes may also be communicated via email or on-site notification.

11. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh, India.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: support@glasseo.in
Phone: 7052524343
Address: Varanasi, Uttar Pradesh, India

By using our website or mobile app, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Thank you for trusting Glasseo.in!